Privacy Policy

Information We Collect

When you use our website or contact us for a quote, we may collect the following types of personal information:

• Contact details — your name, phone number, and email address
• Vehicle information — make, model, year, mileage, and condition of your car
• Location data — your city or postal code in Ontario, used to arrange pickup
• Usage data — pages visited, time spent on site, referring URL, and browser type, collected automatically via cookies

We only collect information that is necessary to provide our services or improve your experience on our site.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide you with a quote for your scrap or junk vehicle
• To schedule and coordinate vehicle pickup at a time that works for you
• To respond to your questions and inquiries
• To improve our website content, functionality, and user experience
• To comply with applicable legal and regulatory obligations in Ontario

We do not use your personal information for automated decision-making or profiling.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers — third-party companies that assist us in operating our website or fulfilling services (e.g., towing partners), who are contractually bound to protect your data
• Legal requirements — when required by law, court order, or a government authority in Canada
• Business transfers — in the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. These may include:

• Essential cookies — required for the site to function properly
• Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics)

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Once your information is no longer needed, we securely delete or anonymize it.

In general, contact and transaction records are kept for up to 2 years from the date of your last interaction with us.

Your Rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Withdraw your consent to the collection or use of your data at any time
• Request deletion of your personal information, subject to legal retention requirements
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

To exercise any of these rights, please contact us using the information in Section 10.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: